Sales, whether traditional or digital… we handle it…
Recent commercial shifts depicts the retail industry’s urge to station multimedia customer experience to expand their profits. Retail sectors continues to move in both labor-intensive and 4.0 mode, thereby the expectations of customers have progressed.
Retail Ecommerce Service In Coimbatore
Impact of social media in buying concept
Due to the change happening each day in technology, it is essential to maintain a proper communication in between the retailer and customer. The concept of virtual shopping has replaced brick and motor methods, proving it the most beneficial and focused – and here we work for our clients to create a wonderful shopping experience for their customers.
WE WORK ON
- Attracting buyers
- 24/7 assistance to customers on any query
- Delivery services
- Refunds management
- Feedback data management
Introduced RPA initiatives and implemented bots to reduce duplication in collections, leading to a 28% manpower reduction and 100% accuracy levels.
Reformed customer connect rate with an IVR workflow resulting in an increased conversion rate from 34% to 50%.