Delivering customer service excellence across all domains of telecom operations
Telecom Company In Coimbatore
Welcome to the telecom, and media industry – where the competition is high, and where innovation is a must. Teleperformance understands our clients’ need for creative and innovative solutions, as well as techniques to entice, connect, and build better relationships with their customers.
As a global leader in omnichannel customer experience management, we know the value of customer interactions, and the importance of understanding individual clients and different market segments in today’s vast telecom environment.
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Telecom Service Providers In Coimbatore
Hello… Is it TP You’re Looking For?
Customer acquisition: telemarketing, online/direct marketing, promotions, upselling, cross-selling, new account set-up.
Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management.
Fulfillment services: billing, returns handling, complaint management, issue resolution, cancellations.
Service enablers: collections, finance and accounting, refunds, logistics.
Customer Retention: Value-added services, credit extensions, outbound customer surveys, grievance management, post-feedback actions.
Communicate Better through Our High-Tech, High-Touch Approach
- Decades of excellence and leadership in providing support to the telecom industry
- Managing millions of voice and non-voice transactions a year
- High-service expertise for inbound sales and services, outbound sales, and telemarketing
- World-class experience in customer acquisition, maintenance, and retention
The Orb 25 Impact
Achieved 40% cost savings for one of the largest US telecommunications providers
Exceeded KPIs in all core areas for a Fortune 500 telecom company
Improved customer experience through our responsive and high-quality services.
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Value Delivery
- Transformed operating model of physical relationship managers to virtual relationship managers.
- Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience.
- Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services.
- Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes.
- Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation.
- Manages operations with minimal leakage and high productivity.
- Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients.
