Delivering customer service excellence across all domains of telecom operations
Telecom Company In Coimbatore
Welcome to the telecom, and media industry – where the competition is high, and where innovation is a must. Teleperformance understands our clients’ need for creative and innovative solutions, as well as techniques to entice, connect, and build better relationships with their customers.
As a global leader in omnichannel customer experience management, we know the value of customer interactions, and the importance of understanding individual clients and different market segments in today’s vast telecom environment.
Telecom Service Providers In Coimbatore
Hello… Is it TP You’re Looking For?
Customer acquisition: telemarketing, online/direct marketing, promotions, upselling, cross-selling, new account set-up.
Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management.
Fulfillment services: billing, returns handling, complaint management, issue resolution, cancellations.
Service enablers: collections, finance and accounting, refunds, logistics.
Customer Retention: Value-added services, credit extensions, outbound customer surveys, grievance management, post-feedback actions.
Communicate Better through Our High-Tech, High-Touch Approach
The Orb 25 Impact
- Transformed operating model of physical relationship managers to virtual relationship managers.
- Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience.
- Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services.
- Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes.
- Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation.
- Manages operations with minimal leakage and high productivity.
- Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients.